FAQ’s
Most frequently asked questionsWhat Shipping Methods Are Available?
We offer the following shipping methods to cater to your needs:
Same-Day Delivery: Available exclusively within Jaipur city, ensuring you receive your orders swiftly.
Standard Shipping: Covers deliveries to all other cities, providing a cost-effective option with reliable service.
what are your shipping and return policies?
We always try to give you the best product, but if you have any quality, color or size issue we are always pleased to help you out. Here are our return and exchange policy for items purchased from SWAACH.
Free Returns/Exchanges:
If you buy any product from Swaach we gave you free 7 days refund/exchange option in case you didn’t like it. But the refund/exchange will only be excepted if the products are in unused condition, with original tags, and the packaging bag intact. And for multiple items exchange, you have to make separate requests for each product.
7 Days Policy:
You can return/exchange products that you bought from swaach for free within 7 days from the date of the delivery. After 7 days we won’t be able to accept your return/exchange.
One Time Exchange:
We have a 7 days return/exchange policy but we also have one time exchange policy. So, while exchanging your product be careful because we
don’t have an exchange/return policy for exchange orders.
Received a damaged or incorrect product:
In a situation where a product you ordered arrived in poor condition, is damaged, defective, or differs from what you ordered. you can initiate an exchange request on our website in 24 hours.
Do You Ship Internationally?
Currently, we do not offer international shipping.
What Payment Methods Are Accepted?
We offer a variety of payment methods to suit your preferences. These include:
Credit/Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express.
Net Banking: Pay directly from your bank account using our secure net banking option.
UPI: Use your preferred UPI app for a quick and easy transaction.
Cash on Delivery (COD): Available for select regions, allowing you to pay in cash upon receiving your order.
Do you accept international credit cards?
Yes, we accept international credit cards.
Do you charge sales tax on any item?
No, we do not apply sales tax on any of our items.
I want to return my purchase! What do I do?
If you wish to return your purchase, follow these simple steps:
Contact Customer Support: Reach out to our customer support team within 7 days
of receiving your order. Provide your order number and the reason for the return.
Receive Return Authorization: Our support team will review your request and provide you with a Return Authorization number and further instructions.
Prepare Your Package: Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
Track Your Return: Once we receive and inspect the returned item, we will process your refund or exchange as per your preference.
How long does it take for me to get a refund?
processing your refund typically takes 5-7 business days.
How Can I Cancel Or Change My Order?
If You want to cancel or change your order follow these steps:
Cancelling an Order:
Contact Customer Support: Reach out to our customer support team as soon as
possible with your order number. If the order has not yet been processed, we should be able to cancel it for you.
Receive Confirmation: Our support team will confirm the cancellation and process any necessary refunds.
Changing an Order:
Contact Customer Support: As with cancellations, immediately contact our
support team with your order number and the changes you'd like to make.
Review and Confirm: Our support team will review your request. If the order hasn't been processed, we'll make the changes and send you a confirmation.
If your order has already been processed or shipped, you may need to follow our return process instead. Our customer support team is here to assist you.
How can I get assistance if I need it?
If you need assistance, we're here to help! You can reach out to our customer support team through the following methods:
Email Support: Send us an email with your questions we will respond within 24-48 hours.
Phone Support: Call our customer support hotline. Our team is available to assist you.
We're committed to providing you with the best possible assistance. Don't hesitate to get in touch with us through any of these
methods! 😊